Return & Refund Policy

Last updated: August 2026

At Nailvessa, we carefully check every order before it is shipped. Due to the nature of our products and for hygiene reasons, we do not accept returns, exchanges, or refunds once an order has been placed.

No Returns or Exchanges

All sales are final. We do not accept returns or exchanges for:

• Change of mind
  
• Incorrect product or color chosen by the customer
• Products that have been opened or used
• Products that do not meet personal expectations

We strongly recommend checking the product details, sizing information, and other product information carefully before placing your order.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after delivery.

Please provide:

• Your order number
• Clear photographs of the package and product
• A description of the issue

After reviewing the issue, we may offer an appropriate resolution at our discretion.

Order Cancellation

Once an order has been placed, it may not be possible to cancel or modify it because orders may be processed quickly.

Please contact us immediately if you need to request a cancellation. Cancellation requests are not guaranteed and depend on whether your order has already been processed.

Contact Us

For questions regarding an order, please contact:

Nailvessa
Founder: Sofia Koli
Website handled by: Raj Koli

Email: [nailvessa01@gmail.com]